RETURNS + EXCHANGES

 

At The H.I.T Habitat, we want you to be 100% satisfied with your purchase. We would be happy to return, exchange or issue a store credit to any items with in 14 days of purchase with the item in the same, new, undamaged form as it was issued. The H.I.T Habitat will not accept any items that look used or worn - this is up to our discretion. 

All sales are final after 14 days of purchase.

Shipping Policies

The purchaser assumes the cost of shipping for returns and exchanges. Shipping fees are nonrefundable.

Contact info@thehithabitat.com for return address information.

The purchaser is responsible for all shipping, handling, and processing fees including sales tax and any international fees.

The H.I.T. Habitat is not responsible for packages that are lost by a carrier or shipped to an incorrect address.

Store Credit

If you would like to return an item with in 14 days of purchase and receive store credit, email info@thehithabitat.com with "RETURN FOR STORE CREDIT" in the subject line with your name and order number. Once the item is returned in the same, unworn and undamaged condition, you will be issued a personal credit code that will expire 2 years after issued date. Only the cost of the item and tax will be issued for store credit.

Exchange

If you would like to exchange an item with in 14 days of purchase, email info@thehithabitat.com with "EXCHANGE ITEM" in the subject line with your name and order number and the new item and size you would like to exchange it for. Once you receive an exchange confirmation email, return the unworn and undamaged item to the return address provided and upon return we will send out your new item and you will receive a mailing confirmation.

Return

If you would like to return an item with in 14 days of purchase, email info@thehithabitat.com with "RETURN ITEM" in the subject line with your name and order number and reason to why you're returning. Once you receive a return confirmation email, return undamaged and unworn item to the return address provided and upon receipt of return you will be issued a full refund for the item/s returned. Money credited to your account may take up to 30 days, depending on your bank or cardholder.

International Orders

On all international orders, the purchaser will be responsible for any applicable taxes and duties. The H.I.T. Habitat does not cover these costs, be prepared to pay taxes and/or duties for orders. Once customs determines the taxes and duties due, the purchaser will be contacted to pay any charges so that the shipment can continue to its destination. Unfortunately we have no control over this and cannot list as a gift.

If you have any questions please feel free to info@thehithabitat.com.